Terms of service

By creating a store you accept these terms on behalf of that business. If you are doing so for an employer, you are confirming you may bind them.

Access to the modules included in your plan, for as long as the plan is paid. We add and change features; we will not remove a module you are paying for without notice and a way to export what it holds.

We do not promise uninterrupted service. We do publish status at /status and we do not schedule maintenance during ordinary trading hours without telling you.

Everything you and your customers put into the system belongs to you. We process it to run the service for you and for nothing else — we do not sell it, mine it for advertising, or use it to train anything.

You can export it at any time, including during a trial, and there is no retention hold on leaving. See the Data processing addendum for the terms on which we handle personal data as your processor.

Card payments run through your own payment processor under your own agreement with them. We never take custody of your takings and we do not deduct a percentage of your sales.

Keeping your staff logins and PINs under control; the accuracy of the prices, tax rates and descriptions you enter; and complying with the law where you trade — including sales tax, alcohol and age restrictions, and consumer rights. The software helps with these; it does not carry them for you.

Plans are billed in advance for the period shown at checkout. A price change affects new checkouts only — a live subscription keeps the price it was sold at. Trials do not require a card and do not convert without one.

You may cancel at any time and keep access to the end of the paid period. We may suspend a store for non-payment after notice, or immediately where use is unlawful or endangers other stores. On termination your data stays available for export for 30 days, then is deleted.

Nothing here excludes liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in it.

We will give at least 30 days’ notice of a material change to these terms, by email to the store owner. Continuing to use the service after that is acceptance; if you would rather not, cancel and we will refund the unused part of the period.