Support
A person, and a door you control.
Support cannot see inside your store unless you open it — and when you do, every look is written into your own audit log.
Getting help
Email support@deckpos.com. Include your store name; we will not need your password and will never ask for it.
Diagnostics access
Settings → Health has a switch that grants time-limited read access. It expires on its own, you can revoke it early, and the report of what was read is yours.